Refund policy
Return & Refund Policy
Due to the nature of our products and for the health and safety of our customers, we do not accept returns or exchanges on products that are applied directly to the skin. This includes, but is not limited to, soaps, body butters, body oils, scrubs/polishes, lip balms, facial care, beard care, and other skincare items.
Because these products are considered personal care and hygiene items, we cannot guarantee their integrity once they leave our facility.
Eligible Returns
We do accept returns on certain products that are not applied directly to the skin, provided they are unused, undamaged, and returned in their original condition and packaging. Eligible items include:
- Room & Linen Sprays
- Wax Melts
- Soap Pads
- Sealed Gift Sets
- Other eligible accessories
Room & Linen Sprays and Wax Melts must show no signs of use and must be returned in resalable condition. Partially used, damaged, altered, or otherwise opened-and-used products are not eligible for a refund.
Return requests must be submitted within 5 days of delivery or purchase. Once a return request has been approved, the item(s) must be shipped back or returned in person within 7 calendar days of approval. Returns not sent or brought back within this timeframe may no longer be eligible for a refund.
Customers are responsible for all return shipping costs unless the return is due to an error on our part. Original shipping charges are non-refundable.
Refunds will be issued only after the returned items have been received and inspected to confirm that they meet the return requirements. Approval of a return request does not guarantee a refund if the returned item does not meet the eligibility requirements outlined above.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please start a return directly through your customer account:
- Log into your account
- Go to Orders
- Select Manage under the affected order
- Click Request a Return and follow the prompts
This allows us to review and resolve your request as quickly as possible.
If you do not have an account, please contact us at info@iyanatural.com within 5 days of delivery. Be sure to include your order number and photos if applicable, and we will gladly assist you.
