Refund policy
Return & Refund Policy
Due to the nature of our products and for the health and safety of our customers, we do not accept returns or exchanges on products that are applied directly to the skin. This includes, but is not limited to, soaps, body butters, body oils, scrubs, facial care, beard care, and other skincare items.
Because these products are considered personal care and hygiene items, we cannot guarantee their integrity once they leave our facility.
Eligible Returns
We do accept returns on unopened, unused products that are not applied directly to the skin, such as:
- Soap pads
- Sealed gift sets
- Other eligible accessories
These items must be returned in their original condition and packaging. Return requests must be submitted within 7 days of delivery, and customers are responsible for return shipping costs.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please start a return directly through your customer account:
- Log into your account
- Go to Orders
- Select Manage under the affected order
- Click Request a Return and follow the prompts
This allows us to review and resolve your request as quickly as possible.
If you do not have an account, please contact us at info@iyanatural.com within 5 days of delivery. Be sure to include your order number and photos if applicable, and we will gladly assist you.