Frequently Asked Questions

Welcome to the Iya Natural FAQ page—your one-stop resource for learning all about our natural products. We're dedicated to helping you make informed decisions so that every experience with Iya Natural feels as pure and delightful as our handcrafted creations.

Don't see your question? Email us at info@iyanatural.com and we'll add it within 48 hours.

Your most asked questions answered!

General

What type of scents/fragrances do you use in your products? Are they safe?

Our fragrance oils are carefully selected with both safety and quality in mind. For our candles, we use only “clean scents”. These fragrance oils have been formulated to avoid hazardous ingredients—such as certain carcinogens, reproductive toxins, and other chemicals that are not ideal for home use—ensuring that when you burn our candles, you can enjoy a lovely aroma without unnecessary risks.

When it comes to our skincare products, we take extra care by using only phthalate‐free and pure scents. These scents are specifically developed for direct skin contact, meaning they’re free from the phthalates and synthetic additives that some fragrance oils contain. This helps ensure that our products are gentle on your skin and are formulated with a focus on safety and purity.

In addition, we also incorporate essential oils in some of our products. Essential oils are naturally derived and offer both therapeutic benefits and genuine, natural fragrances. They add another layer of care and quality to our formulations, whether you’re enjoying the calming effect of a candle or the nourishing touch of a skincare product.

Overall, our commitment is to provide high-quality, safe, and beautifully scented products that you and your family can feel confident about using every day.

Can I order wholesale?

Yes, we offer wholesale options for both special events and retailers.

Customers hosting a special event should reach out to us at info@iyanatural.com or 708-996-3069 to start your inquiry.

Retailers can purchase our products wholesale conveniently via Faire or directly through our website. Learn more here. For retailers interested in a consignment agreement, please email or call us.

Do you have a loyalty rewards program?

Yes! The Loyalty Club is designed to reward you for your continued support. By joining, you can earn points through various activities. Accumulated points can be redeemed for discounts on future purchases.

For more details, please visit our Loyalty Club page here.

Artisan Soaps

How long will Iya Natural artisan soaps last?

Usage and Size: The lifespan of a bar of handmade soap depends on several factors, including the size of the bar (our body bars are a large 5.2 oz each), how often it is used, and how it is stored. On average, a typical bar of our handmade soap can last anywhere from 3 to 4 weeks with daily use.

Frequency of Use: If the soap is shared by multiple people or used multiple times a day, it will naturally be used up more quickly.

Storage Conditions: To extend the life of your handmade soap, it’s important to store it properly. Keeping the soap dry between uses by using a soap dish with drainage or a soap saver will help prevent it from becoming mushy and dissolving quickly.

Will the soap toppings plug my drain?

Most small toppings, which we typically use, such as dried herbs, flower petals, or seeds are usually washed away with water and are unlikely to cause any significant blockage in your drain. However, if they accumulate over time, they could potentially contribute to a slow drain.

Preventive Measures

  • Drain Strainers: Using a drain strainer or hair catcher can help prevent any soap toppings from entering the drain and causing blockages.
  • Regular Cleaning: Regularly cleaning your drains and removing any accumulated debris will also help prevent potential clogs.
  • Use an eco soap bag or organza bag to help contain the soap toppings. They also help to enhance soap lather.

In summary, while handmade soap toppings can potentially contribute to drain blockages, proper use and preventive maintenance can minimize the risk.

How do you achieve the colors in your soap?

We’re happy to share that our soap colors come entirely from natural sources. Instead of using synthetic dyes, we incorporate natural colorants like plant powders, herbal infusions, and clays. These ingredients not only give our soap its beautiful, earthy hues but also keep the formulation gentle and safe on your skin. Each soap bar is uniquely vibrant thanks to these botanical additives, ensuring both an aesthetically pleasing product and a naturally crafted experience.

We choose not to use micas in our soaps because while they are popular for achieving vibrant, sparkling colors, they are often synthetic and may contain ingredients that don't align with our commitment to natural, skin-safe formulations.

Candles

What type of wax do you make your candles with?

We make our candles with a coconut soy wax blend—a carefully chosen mix that brings together the best qualities of both coconut and soy wax. Here are some of the benefits of using this blend:

  • Eco-Friendly and Sustainable: Both coconut and soy are renewable, biodegradable, and vegan-friendly. This means our candles are not only better for your indoor air quality but also for the environment, offering a sustainable alternative to petroleum-based waxes.
  • Clean, Non-Toxic Burn: Coconut soy wax burns cleaner than traditional paraffin. Because it’s derived from natural, renewable sources, it produces minimal soot and releases far fewer toxins into the air, making it a safer choice for your home and family.
  • Extended and Even Burn Time: The blend offers a slower, more even burn. The coconut component helps lower the overall melting point and smooth out the structure of the soy crystals, which leads to a consistent melt pool and longer-lasting candles.
  • Enhanced Scent Throw: One of the advantages of this blend is that it holds and releases fragrance exceptionally well. This means that every time you light your candle, the aroma fills the room beautifully, ensuring an enjoyable sensory experience.

By using coconut soy wax, we’re able to provide a high-quality candle that burns cleanly, lasts longer, and fills your space with a rich, consistent fragrance—all while staying true to eco-friendly and non-toxic principles.

What is the burn time of Iya Natural candles?

Our 10 oz. candles have a burn time of approximately 45+ hours. Be sure reach a full melt pool with each burn session, but do not burn more than 4 hours at a time.

What are the safety precautions for burning candles?

When enjoying a candle, safety is key to both protecting your home and ensuring a pleasant burning experience. Here are some essential safety precautions to follow when burning candles:

  • Burn on a Stable, Heat-Resistant Surface
  • Keep Away from Flammable Materials
  • Never Leave a Burning Candle Unattended
  • Trim the Wick to 1/4 inch before each burn
  • Avoid Drafts: Place your candle away from windows, fans, or air vents. Drafts can cause uneven burning, excessive flickering, and may even lead to the candle tipping over.
  • Keep Out of Reach of Children and Pets

Can I reuse the candle container once the wax is gone?

Yes, you can absolutely reuse our glass candle jars once the wax is gone. In fact, repurposing these jars is a great way to reduce waste and add a sustainable touch to your home décor.

How do I prep my candle jar for reuse?

Here’s how you can prepare the jar for reuse:

  1. Remove Residual Wax: Once the candle has finished burning, let the jar cool completely. If there’s any stubborn wax left, you can place the jar in the freezer for 15–20 minutes. This causes the wax to contract, making it easier to pop out with a gentle tap or a plastic scraper.
  2. Clean the Jar: Wash the jar with warm, soapy water to remove any remaining wax residue and fragrance oils. Rinse it thoroughly and allow it to dry completely before repurposing.
  3. Ideas for Reuse: Once cleaned, the glass jar can serve many purposes—use it as a storage container, a decorative vase, or even for DIY projects!

By reusing your glass jars, you’re not only giving them a second life but also contributing to a more sustainable lifestyle. Enjoy the versatility of your repurposed candle container!