Herbal Hair & Body Oil

Shipping

• Processing Time: Orders are typically processed within 2–3 business days. During peak seasons or special promotions, processing times may be slightly longer.
• Shipping Rates: Shipping costs are calculated at checkout based on weight and destination.
• Delivery Time: Once shipped, most orders arrive within 3–7 business days depending on your location.
• Tracking: A tracking number will be emailed once your order has shipped so you can follow your package.

Returns & Exchanges

Please review our full Return & Refund Policy. Due to the nature of our products and for the health and safety of our customers, we do not accept returns or exchanges on products that are applied directly to the skin.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please start a return directly through your customer account:

1. Log into your account
2. Go to Orders
3. Select Manage under the affected order
4. Click Request a Return and follow the prompts

This allows us to review and resolve your request as quickly as possible.

If you do not have an account, please contact us at info@iyanatural.com within 5 days of delivery. Be sure to include your order number and photos (if applicable), and we will gladly assist you.

Handmade Soap Care

Natural soaps are rich in oils and butters that nourish the skin, but they also absorb water easily. Here's how to help your bar last:

1. Keep It Dry Between Uses
   Store your soap on a well-draining dish—like a wooden slotted soap dish or wire rack—to avoid it sitting in water and becoming mushy.
2. Allow Airflow 
   Let your soap dry completely between uses. Proper airflow extends the life of your bar.
3. Cut Larger Bars 
   Slice your soap into halves or thirds. Smaller pieces are easier to manage and allow you to rotate scents.
4. Avoid Direct Sunlight 
   Natural colorants and essential oils can fade when exposed to light. Keep your soap in a cool, shaded space.
5. Use a Soap Saver Bag 
   These reusable bags help exfoliate, create lather, and hang dry easily between showers.

Body Butter Care

Our whipped body butters are heat-sensitive and melt easily due to their natural composition. Here’s how to keep them at their best:

1. Store in a Cool, Dry Place 
   Keep butters away from direct sunlight or warm spaces like bathrooms or cars.
2. Avoid Water Contact 
   Always use dry hands or a spoon to scoop product. Water in the jar can lead to spoilage.
3. Close the Lid Tightly 
   Exposure to air shortens the shelf life—seal it up after every use.
4. Apply to Damp Skin 
   Butters work best on damp skin after a shower or bath, locking in moisture naturally.
5. If It Melts During Transit 
   No worries! Just pop it in the fridge for 30–60 minutes to allow it to solidify. Texture may change, but the benefits remain the same. We also highly recommend stocking up during cooler months to avoid shipping (and thus product melting during transit) during warmer months.

Body Polish Care

Our scrubs contain natural oils and exfoliants like salt, clay, and poppy seeds. Here’s how to care for them:

1. Stir Before Use 
   Oils may settle—simply mix the scrub well before each use.
2. Scoop with Dry Hands or a Spoon 🥄
   Avoid introducing water, which can cause spoilage or bacterial growth.
3. Apply to Wet Skin 
   Massage gently in circular motions, then rinse to reveal smooth, glowing skin.
4. Seal Tightly After Use 
   Keep moisture out and your scrub fresh by closing the lid tightly.
5. If It Melts During Transit 
6. No worries! Just pop it in the fridge for 30–60 minutes to allow it to solidify. Mix well before first use as sugar can settle to the bottom of the jar. We also highly recommend stocking up during cooler months to avoid shipping (and thus product melting during transit) during warmer months.

Herbal Salve & Balm Care

Herbal salves and balms are made with infused oils  and essential oils to support skin repair and protection.

1. Store in a Cool, Dark Place 
   Light and heat can break down herbal compounds. A drawer or cabinet is perfect.
2. Use Clean Fingers or a Spatula 
   Keep it clean and bacteria-free by using a tool or dry hands.
3. Test on a Small Area First 
   Especially for sensitive skin, always patch-test new products before wider application.
4. Keep the Lid Tightly Closed 
   Preserve the aroma and potency of herbal ingredients by sealing after each use.